At 5iveCargo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

When you use our services, we may collect the following information:

• Full name, email address, phone number, and business details.

• Shipping and delivery information (sender, receiver, address, commodity, weight, and dimensions).

• Payment information (transaction details through our payment gateway, e.g., FPX, DuitNow, eWallet, or credit/debit card).

• Technical data such as IP address, browser type, and cookies for website analytics.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and manage your bookings and shipments.

• To verify payments and issue invoices/receipts.

• To provide tracking updates to both shipper and receiver.

• To communicate with you regarding your shipment, account, or support queries.

• To improve our website and services.

3. How We Store and Protect Your Information

• All personal information is stored securely on our servers.

• We use SSL encryption and other security measures to protect data during transmission.

• Payment details are processed securely by third-party gateways (such as Razorpay) and are not stored on our servers.

• Access to personal data is restricted to authorized personnel only.

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share necessary data with:

• Shipping partners  for the purpose of completing deliveries.

• Payment service providers for processing payments securely.

• Government or regulatory authorities if required by law.

5. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.

• Correct any inaccuracies in your data.

• Request deletion of your personal data, subject to legal and contractual restrictions.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

5iveCargo
Email: 5cargo@5ivecargo.com
Phone: [+603 38530091]
Address: [C-18-03, 3, Jalan Seri Utara 1, 68100 Kuala Lumpur]