Why Insurance
When you acquire shipping insurance with Five Cargo, you are securing protection against unforeseen loss or damage during transportation. In the unlikely event of loss or damage, the sender will receive compensation beyond the standard maximum liability coverage—ensuring peace of mind and added security for every shipment.
Senders notice
1. Purchasing supplementary insurance does not guarantee compensation for indirect losses or damages, nor does it ensure full reimbursement in all cases, as the insured amount may differ from the final compensation. Additionally, insurance coverage does not guarantee that your shipment will be completely free from damage or loss.
2. The sender must not obtain insurance for items that are excluded or ineligible for coverage. For full details, please refer to our Terms and Conditions for Services and Deliveries. In the event of an accidental insurance purchase—whether due to the sender’s error or a system misunderstanding—the coverage will be considered void from the start, and any insurance amount paid will be refunded.
Insurance Clauses
As per stated in our T&C:
1. If the declared value of an item exceeds Five Cargo’s maximum compensation limit, the sender is strongly advised to purchase insurance. For shipments without insurance coverage, any compensation will be subject to Clause 17 – Limited Liability, as stated in our Terms & Conditions.
2. In addition to Clause 11.3 and all other applicable terms outlined in our Terms and Conditions, the following provisions shall be considered part of the agreement and/or serve as formal notice to the sender:
- Five Cargo provides insurance for the sender’s items at a fee of 11% of the parcel’s declared value. The maximum coverage for any shipment is capped at RM2,000.00.
- The sender is responsible for ensuring that insurance is purchased based on the accurate declared value or purchase invoice of the shipment.
- Five Cargo is not obligated to advise whether a shipment should be insured. The sender may choose to obtain supplementary insurance at their own discretion and expense.
- The sender must provide a complete and honest declaration of the contents and value of any item when purchasing insurance from Five Cargo. Five Cargo is not liable for indirect or additional costs, such as freight charges, or for any consequences arising from false, misleading, inconsistent, incomplete, or otherwise inaccurate declarations.
- Once the shipment charge has been paid in full or delivery has commenced, additional insurance cannot be purchased or accepted. If a parcel is not insurable or exceeds the insurance limits set by Five Cargo or its insurer, Five Cargo will refund or forfeit the insurance payment, regardless of whether the charge was collected intentionally or by mistake.
Purchasing insurance does not guarantee that a shipment will be completely free from damage or loss. Insurance coverage only affects or modifies the total amount of compensation in the event of a claim.
3. For extremely time-sensitive shipments where loss or delay may result in consequential damages, or if a higher insured amount is needed, the sender must consult their own insurance agent or broker. Five Cargo does not provide coverage for such liabilities.
4. If the actual value of the shipment differs from the declared value, Five Cargo will not be liable for the full insurance claim. Compensation, in such cases, will be based on the lowest of the actual value, market value, or insured value. Partial damage or loss will be compensated proportionally. The final compensation amount will be determined at the discretion of Five Cargo and/or its insurer.
DISCLAIMER:
Packaging Tips for Fragile Items
- Select a sturdy box that is slightly larger in size than the item.
- Wrap each item separately in bubble wrap or foam padding.
- Assemble the items in the centre of the box, leaving enough space between them to prevent them from touching.
- Fill any empty spaces with packing peanuts or more bubble wrap to avoid items being touch each other during transit
- Label the box fragile, and seal it with strong packing tape.
Please Note: Overfilled and Under filled packaging can lead to damage to the item being shipped, as well as the packaging itself.
Packaging Layers
Innermost layer
1. Directly contacts the item being shipped.
2. Provides cushioning and protection from shock and vibration during transportation.
3. Options include bubble wrap, foam padding and wrapping paper
Middle layer
1. Provides extra cushioning and protection from bumps during transportation.
2. Options include peanut wrap or bubble wrap.
3. Options include bubble wrap, foam padding and wrapping paper
1. Directly contacts the item being shipped.
1. The box which the goods are shipped.
2. Must be sturdy and withstand the rigors of transportation.
3. Choose a box that is the right size for the product you are shipping
4. Tightly seal the with tape
Additional layer
1. May be necessary depending on the fragility of the item being shipped.
2. For example, double boxing or using corner protectors to prevent damage to the corners of the item.
Pick-up Requirement
Customer Service
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E-3-1, CBD Perdana 3, Jalan Persiaran Perdana, Cyber 12, 63000 Cyberjaya, Selangor
Operation hours: 9am to 5pmMonday to Friday (Except public holiday)
After the parcel is arranged for pickup and delivered to the warehouse, the final weight and dimensions will be carefully measured to ensure accurate billing. The updated final weight will be used to generate the invoice, which will be sent to you via email. Kindly make the payment as per the invoice and email the payment slip to us for verification. Once the payment slip is received, the booking will be officially confirmed and scheduled for shipment. Please note that shipment will only proceed after full payment confirmation to ensure smooth processing and delivery.
Once the booking is completed and payment is received, the driver will arrange to pick up the parcel on the next working day. Upon arrival at the warehouse, our team will measure the final dimensions and weight of the parcel. If the final weight exceeds the initially declared weight, we will notify you via email, and the balance payment will be required. Please make the additional payment and send the payment slip to us via email for verification. Once full payment is confirmed, your booking will be finalized, and the shipment schedule will be confirmed.
That no free warehouse storage is provided; therefore, it is essential to make the full and timely payment as required. Failure to complete the payment may result in delays schedule or additional storage charges.
A penalty of MYR 2000 will be applied for instant fault declarations or the detection of prohibited items during the scanning process. Users are required to ensure their all the parcels comply with all import and export regulations with. By utilizing our services, users agree to the specified penalty for any such violations. Payment of the penalty must be completed within 7 days from the date of notification.
All freight surcharges exclude duties and taxes, which will be imposed and collected by the destination’s customs authority. Customers are responsible for paying any applicable customs duties, taxes, and fees upon arrival of the shipment. These charges are determined by the destination country’s regulations and vary depending on the nature, value, and classification of the goods.
