At 5iveCargo, customer satisfaction is important to us. However, due to the nature of our logistics and courier services, certain refund conditions apply. Please read this policy carefully before placing an order.

1. When Refunds Are Allowed

Refunds may be issued under the following circumstances:

• Duplicate payment made for the same booking.

• Shipment booking was paid but could not be processed due to system or service error.

• Shipment was cancelled by 5iveCargo before pickup.

2. When Refunds Are Not Allowed

Refunds will not be provided in the following cases:

• Once a shipment has been successfully picked up by our courier partner.

• Delays caused by customs clearance, incorrect addresses, or receiver unavailability.

• Any circumstances beyond our control (e.g., weather, natural disaster, government restrictions).

• If the customer provides incorrect or incomplete information at the time of booking.

3. Refund Timeline

• Approved refunds will be processed within revise to 30 business days.

• Refunds will be made to the original payment method used at the time of booking (e.g., FPX, DuitNow, eWallet, Credit/Debit Card).

• Bank processing time may vary depending on the financial institution.

4. How to Request a Refund

To request a refund, please contact us at:

Email: 5cargo@5ivecargo.com
Phone: [+603 38530091]
Subject Line: Refund Request – [Your Order ID]

Please include your Order ID, Payment Receipt, and reason for the refund request.

5. Final Decision

5iveCargo reserves the right to approve or reject any refund request in accordance with this policy.